CUSTOMER PORTAL
A private space for your customers to transact with you, apply for products and services and receive notifications.
KEY HIGHLIGHTS
- Self-service is quickly becoming the preferred method of interacting with an organisation.
- How can you improve the customer experience and deliver a high quality experience without hiring more support staff or implementing new training programs?
- Customer Portals are one way that small and medium businesses are staying in touch with customer needs, improving their brand, and staying competitive with larger organisations. And it’s easier than you may think.
- A customer portal is the section of a website that enables businesses to share private, account-specific information, securely. This includes sensitive data such as; customer invoices, credit status and order information. The portal software has numerous benefits which have a knock on effect on customer satisfaction.
- Customers are able to access up to date information 24 hours a day, 7 days a week. This makes it easier for customers to find the information they are seeking, imminently. Plus, all the information is accumulated in one place, saving the customer time.
- These features help boost customer satisfaction, especially when personalised to the customer’s needs. The software is intuitive and makes relevant products visible to the customer.
BENEFITS
Connecting employees
Employees should be working as one driving force to ensure that all goals are being completed as quickly as possible. One of the ways to do this is by ensuring that they stay connected. You should be careful about how much individual work you allow in your business. The best output will almost always be generated by a well-oiled team working like a machine.
Excellent customer service
You need to make sure that you are delivering a fantastic level of customer service to businesses. Believe it or not, this will make your company far more efficient. You will spend less time and energy fixing issues for customers because they never cropped up in the first place. Instead, customer complaints will be kept low and reviews will be fantastic.
Secure storage
Secure storage is just one of the many benefits you can get by using customer portals. One of the biggest woes of the modern consumer is the loss of their personal data. If you can protect it, you’ll have customers that are thrilled with the efficient, secure service you are providing. You can get a ‘made simple’ overview of customer portals in the infographic below
Employees should be working as one driving force to ensure that all goals are being completed as quickly as possible. One of the ways to do this is by ensuring that they stay connected. You should be careful about how much individual work you allow in your business. The best output will almost always be generated by a well-oiled team working like a machine.
Excellent customer service
You need to make sure that you are delivering a fantastic level of customer service to businesses. Believe it or not, this will make your company far more efficient. You will spend less time and energy fixing issues for customers because they never cropped up in the first place. Instead, customer complaints will be kept low and reviews will be fantastic.
Secure storage
Secure storage is just one of the many benefits you can get by using customer portals. One of the biggest woes of the modern consumer is the loss of their personal data. If you can protect it, you’ll have customers that are thrilled with the efficient, secure service you are providing. You can get a ‘made simple’ overview of customer portals in the infographic below
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